Complaints Procedure

How We Will Deal With your Complaint

Once we receive your complaint we will address it at the earliest opportunity; however we must make you aware that we have a maximum of eight weeks from the date a complaint is received by us to issue you, as the complainant, a final response. This final response will:

• Give a summary of the complaint, setting out the outcome of our investigation
• State whether we acknowledge there has been a fault on the part of our business
• Give details of any offer to settle the complaint if deemed appropriate
• Explain your right as a consumer to refer your complaint to the Financial Ombudsman Service if you are unhappy with our response

If we require more time to investigate a complaint, we will contact you within the eight-week period to inform you of this and ask for your agreement to extend to this period. A final response will then be sent to you by the conclusion of the agreed time extension.

In the event that you are unhappy with our final response, you have the right as a consumer to refer the matter to the Financial Ombudsman Service with six months of the initial complaint.

Contacting the Ombudsman Service

Address

Financial Ombudsman Service, Exchange Tower, London, E14 9SR

You can make a complaint to us:

In writing: England & Wales Employment Advice Limited
Email: contact@englandwalesemploymentadvice.com
Telephone: 07873 696 722